Contact
Vipsta Support can help with questions about logging in, payments, bonuses and ongoing game rounds. You can reach the team through the casino's live chat or by email.
Email and live chat
For account enquiries, write to us from the email address you used to register. Describe the issue and include any error message displayed.
What to include in your enquiry
If a deposit or withdrawal is missing, provide the payment method, amount and date of the payment or request. For crypto payments, the transaction ID is also helpful.
If you have an issue with a game, include the game name, approximate time, device and browser. Do not send passwords, PINs or full card details. Upload any requested verification documents through your profile.
Complaints
First, contact [email protected]. If your issue cannot be resolved there, send your complaint to [email protected].
Include your username, the full name registered on your account, a description of the issue and the relevant dates and times. Send the complaint from your registered email address, with «COMPLAINT» and the reason for your complaint in the subject line.
You will receive a response within ten days of your complaint being received. More complex cases may take longer to resolve.
Taking a break or self-exclusion
Support handles requests for a break from gambling or self-exclusion at [email protected].