Request a withdrawal through the cashier in your account. For CHF withdrawals, you can use methods including cards, bank transfer, Revolut, Skrill and MiFinity. We process your request within three working days, provided all required checks are complete. How soon the money arrives after that depends on your withdrawal method.
Our Finance team processes withdrawal requests Monday to Friday, from 06:00 to 17:00 GMT. Requests are processed within three working days, provided your account verification and all security checks have been completed. Missing documents or further checks may extend the processing time.
With a bank transfer, it may take another 3–5 working days after the payment has been sent for the funds to reach your bank account. With an e-wallet, the funds may arrive shortly after they are sent. This delivery time is in addition to the processing time.
Once we've received all requested documents in full, verification usually takes 24–48 hours. Further checks may take longer. This estimate is for verification, not the entire withdrawal process.
Log in to your Vipsta account, open the cashier and select «Withdrawal». You can also do this in your mobile browser using your existing account.
Select an available withdrawal method, enter the amount and your payment details, then confirm your request. The receiving account must be in your own name. We cancel requests to third-party accounts.
While your request is still pending and the cancellation option is available, you can cancel it under «Withdrawal» in the cashier or in your transaction history. Our team can help with questions about your request.
Where possible, we pay out using the method you used to deposit. Not every deposit method supports withdrawals. If a method isn't shown in your cashier, you can choose another available option. Support can help if you're unsure which method to use.
If your account is held in euros, these minimum and maximum amounts apply per withdrawal.
| Withdrawal method | Minimum in EUR | Maximum per withdrawal in EUR |
|---|---|---|
| Card | €10 | €3’000 |
| Bank transfer | €10 | €5’000 |
| Revolut | €10 | €5’000 |
| Skrill | €10 | €5’000 |
| MiFinity | €10 | €2’500 |
| Cryptocurrency and network | Withdrawal in CHF |
|---|---|
Bitcoin | CHF 60–5’400 |
USDT: ERC20, TRC20, BEP20, Solana | CHF 20–4’500 |
USDC, USDC Solana | CHF 20–4’500 |
Ethereum, Litecoin, Bitcoin Cash, TRX | CHF 20–4’500 |
BNB, DOGE, Solana, Cardano | CHF 20–4’500 |
| VIP level | Per day in CHF | Per month in CHF |
|---|---|---|
| Level 1 | CHF 500 | CHF 7’000 |
| Level 2 | CHF 500 | CHF 10’000 |
| Level 3 | CHF 800 | CHF 12’000 |
| Level 4 | CHF 1’000 | CHF 15’000 |
| Level 5 | CHF 1’500 | CHF 20’000 |
We may request a valid, clearly legible identity document and recent proof of address. Depending on the checks, your proof of address must be no more than three or six months old.
We may ask for evidence that the payment method belongs to you, along with bank, card or e-wallet statements. Depending on the checks, the requested transaction history usually covers the past one to three months.
We may reject documents that are blurred, expired, edited or incomplete. Scans and screenshots may also be rejected. We need complete, unaltered documents. If you're missing a document or can't upload it, our team can help.
You can withdraw your available real-money balance. Bonus funds cannot be withdrawn directly. If you have an active bonus, its wagering requirements, deadlines and withdrawal limits apply.
Even without a bonus, your total bets must equal at least your deposit before you withdraw. If you've wagered less, we may cancel winnings and charge a fee: 10% of the last deposit, with a minimum of €0.50; for deposits by card or bank transfer, 15%.
You must also wager at least €20 during the calendar month in which you request the withdrawal. If you don't meet this requirement, we may reject your request.
Processing can take up to three working days, provided all required checks are complete. If we still need documents, your withdrawal may be delayed. A pending request doesn't mean the funds have been sent to your payment provider. If three working days have passed and you've submitted all requested documents, Support can check the current status of your withdrawal.
Bank transfers can take another 3–5 working days after being sent. If that time has passed and the funds still haven't arrived, contact us through live chat or at [email protected] with the amount, request date and withdrawal method.
If a request is cancelled, our Finance team will email you with the reason. The message may land in your spam folder. Reasons may include incorrect payment details or technical changes at the payment provider. A request may also be rejected because of unmet wagering requirements, an exhausted limit or a receiving account in someone else's name. Our team can help clarify your case.
We process requests within three working days once all conditions are met and required checks are complete. Bank transfers may then take another 3–5 working days to arrive. Pending verification or additional checks can extend processing times.
The minimum is CHF 15 by card, or CHF 10 by bank transfer, Revolut, Skrill or MiFinity. Bitcoin has a CHF 60 minimum, while the other listed cryptocurrencies have a CHF 20 minimum. Available methods depend on your account.
We may need to verify your identity, address and payment method before processing a withdrawal. Upload requested documents in your profile under «Verification». Verification usually takes 24–48 hours after all requested documents arrive, but additional checks may take longer.
No. Withdrawals must go to an account in your own name. We cancel requests to third-party accounts.
You can cancel your request in the cashier while it is still pending. You'll find the option under «Withdrawal» or in your transaction history, if cancellation is still available for that request. If the funds have already been sent, Support can help with questions about what happens next.
Not every deposit method supports withdrawals. Choose another available method in the cashier for an account in your own name. Our team can help if you can't use a suitable method.
No. Daily and monthly limits for your VIP level and any bonus terms also apply. At Level 1, the limits are CHF 500 per day and CHF 7’000 per month, even if your payment method supports a higher amount per transaction.
Use the cashier to request withdrawals and manage pending requests.
